Brazilian Top Team Studio (DBA Brazilian Top Team Back Bay) (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, interact with our services, or communicate with us.
This policy applies to visitors, members, and prospective members who interact with our website, advertising, forms, booking tools, or communication systems.
Information We Collect
We may collect the following types of information:
Personal Information
Information you voluntarily provide, including:
- Name
- Email address
- Phone number
- Mailing address
- Appointment details
- Membership or service inquiries
- Communication preferences
Communication Data
If you contact us or opt in to communications, we may collect:
- SMS and email correspondence
- Call records through call tracking systems
- Appointment scheduling details
- Customer service communications
Technical & Usage Data
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on pages
- Referral sources
Advertising & Analytics Data
We may collect limited information through advertising technologies such as:
- Facebook Pixel tracking
- Ad interaction data
- Website behavior related to advertising campaigns
This information helps us understand how visitors interact with our website and marketing campaigns.
How We Collect Information
We collect information in several ways, including:
- Website forms
- Appointment booking forms
- Lead forms from advertisements
- SMS or email conversations
- Website analytics tools
- Cookies and tracking technologies
We only collect personal information that is reasonably necessary to provide our services or communicate with you.
How We Use Information
We use collected information to:
- Respond to inquiries
- Schedule consultations, classes, or appointments
- Provide information about gym programs and services
- Send service updates and important information
- Communicate through SMS, email, or phone when you request or consent to communication
- Improve website performance and marketing campaigns
- Maintain internal records and operational systems
We do not sell, rent, or trade customer personal information for marketing purposes.
SMS & Communications
Brazilian Top Team Studio may communicate with you via SMS text messaging, email, and phone calls when you request information or opt in through our website, advertisements, or forms.
How You Opt In
You may opt in to SMS messages by:
- Submitting a website form
- Requesting information about our services
- Booking an appointment
- Providing consent through advertising lead forms
Message Types
Messages may include:
- Appointment confirmations and reminders
- Gym program information
- Follow-up regarding inquiries
- Customer service communication
- Membership information
Message Frequency
Message frequency may vary depending on your interactions with our business.
Message Charges
Message and data rates may apply depending on your mobile carrier.
Consent
Providing consent to receive SMS messages is not a condition of purchasing services.
Opt-Out Instructions
You may opt out of SMS communications at any time by replying STOP.
After sending STOP, you will receive confirmation and no further SMS messages will be sent unless you opt in again.
Help Instructions
For assistance, reply HELP or contact us directly using the information listed at the end of this policy.
SMS Consent Protection
We protect SMS consent data and communication preferences.
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Customer opt-in data is never sold, rented, or transferred for promotional use.
Data Sharing Policy
Brazilian Top Team Studio does not sell, rent, or distribute personal information for marketing purposes.
Customer information may be processed by service providers that support business operations, such as:
- Customer relationship management platforms
- Communication platforms
- Website hosting services
These providers are only permitted to process information strictly for operational purposes.
SMS consent information is never shared with affiliates or third parties for marketing or promotional purposes.
All customer data remains protected and is used only to deliver requested services and communications.
Cookies & Tracking Technologies
Our website may use cookies and tracking technologies to improve performance and understand visitor behavior.
These tools may include:
- Facebook Pixel
- Basic website analytics cookies
Cookies help us:
- Measure marketing campaign effectiveness
- Understand website usage
- Improve website functionality
You can control cookie settings through your browser preferences.
Data Security Practices
We implement reasonable technical and administrative safeguards designed to protect personal information.
Security practices include:
- Secure hosting environments
- Restricted access to systems containing personal data
- Encrypted communications where appropriate
- Internal access controls
While we take reasonable precautions, no internet transmission method can be guaranteed to be completely secure.
Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Maintain communication records
- Comply with legal or operational requirements
Information may be deleted or anonymized when it is no longer required.
Third-Party Services
Brazilian Top Team Studio uses GoHighLevel as its primary operational platform.
GoHighLevel acts as a data processor and provides:
- Customer relationship management (CRM)
- Form and funnel hosting
- Contact storage
- SMS messaging systems
- Email communication tools
- Appointment scheduling
- Automation workflows
- Call tracking
Contact information submitted through our website or forms may be securely stored within GoHighLevel for communication and operational purposes.
These services process information solely to support the operation of our business.
Your Rights & Choices
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw consent for communications
To exercise these rights, contact us using the information below.
Opt-Out Instructions
You may opt out of communications at any time.
SMS
Reply STOP to any text message.
Use the unsubscribe link included in marketing emails.
Direct Request
You may also contact us directly to request removal from communication lists.
Children’s Information
Our services are intended for adults and individuals able to consent to communication and service agreements.
We do not knowingly collect personal information from children under the age of 18. If such information is identified, we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
When updates occur, the revised version will be posted on our website with the updated date listed below.
Contact Information
If you have questions regarding this Privacy Policy or your personal information, please contact:
Brazilian Top Team Studio (DBA Brazilian Top Team Back Bay)
400 Commonwealth Avenue, Boston, MA 02215
Phone: (617) 249-3294
Email: johnny@backbayfit.com
Last Updated: March 15, 2026